Measuring What Matters
Define payroll accuracy clearly—net pay correct, taxes correct, benefits correct. Categorize defects by root cause and jurisdiction. Review weekly, fix systemically, and publish improvements. What accuracy target feels ambitious but achievable for your current complexity and team size?
Measuring What Matters
Track preparation time, review time, and approvals. Aim to reduce manual steps through integrations without weakening controls. Timebox exception handling to prevent spillover. Which part of your cycle is slowest today, and what one automation could meaningfully speed it up?
Measuring What Matters
Use brief pulse surveys and transparent updates before and after payroll. Offer office hours and a published SLA for corrections. Celebrate zero-defect runs. How do your employees prefer updates—email digest, Slack channel, or dashboard—and what builds trust the fastest?
Measuring What Matters
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